Tuesday, Sep 09, 2003
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CHENNAI: D-Link (India) commissioned a sophisticated global tech support centre in Mumbai which will provide voice-based technical support for D-Link products to English speaking D-Link overseas business units (OBUs) world-wide.
This centre has a capacity of 100 seats and is now manned by over 50 engineers.At present, D-Link, U.S. outsources around 200 seats for technical support within the U.S.
These would be outsourced to D-Link (India) as a business venture and would not only result in savings for D-Link, U.S. but also bring in revenues for D-Link (India). By mid-September 2003, D-Link (India) will start offering tech support service to D-Link, U.S. and cater to 20 per cent of its current call traffic, says a release. Our Bureau
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