Monday, Sep 15, 2003
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By N. Ravikumar
This follows a recent directive of the Indian Oil Corporation to its distributors, advising them to issue the transfer termination voucher (TTV), instead of the termination voucher (TV), on a request from the customer.
Noting that the decision was taken after deliberations, among the area managers, on the desire expressed by some customers to carry the equipment with them to a new place outside the existing marketing area, a senior official at the Indane area office here described it as a move intended to benefit those employed in transferable jobs.
"By taking the equipment along, such families can settle down straightaway at the new place," and prevent any delay on account of going to a new distributor and renewing the connection. Besides avoiding monetary transaction, necessary in the event of their seeking a TV, the customers could save cooking gas too. "In many cases, families going on transfer are forced to give away half-full cylinders to friends and neighbours in return for empty ones," the official says.
At another level, the decision is meant to act as a measure to prevent customers from switching loyalty to another company. According to a directive issued on September 3 by the Chennai Area Office of the IOC, which commands nearly 55 per cent share of the LPG market in the State, the decision to offer a choice between the TTV and TV is in the "customer service path. It is also to ensure that they continue to be with the IOC."
Under the new system, the existing distributor should furnish details of cylinders and other equipment on the TTV and affix it with a rubber stamp indicating `outside city' besides informing the customers of the address of the distributor at the place where they are shifting to. The existing distributor should also explain to such customers about the process of disconnecting and fixing the equipment and the safety precautions to be adhered to while transporting them. They should also obtain an undertaking to the effect from the customers.
Meanwhile, the IOC, through another directive, recently advised its distributors in several parts of the State, including Chennai, and Pondicherry, to start issuing second cylinders for new connections. The oil company had, in February, stopped the release of double bottle connections, in view of equipment (cylinder) shortage. Except in a few markets, where constraints with regard to equipment supply still prevailed, DBCs issue has resumed, the official says.
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