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KSEB streamlines complaints system

By Our Special Correspondent

THIRUVANANTHAPURAM Dec. 2. The Kerala State Electricity Board (KSEB) is initiating steps to streamline the existing facility in Thiruvananthapuram for speedy rectification of power supply disruptions.

Seven `mobile maintenance squads' were deployed in the area in September, this year, for rushing assistance to consumers who phone in complaints to the Electrical Section Offices. The shortcomings of this mechanism were assessed by the Electricity Minister, Kadavoor Sivadasan, today.

He told the concerned officials that each complaint should be sorted out within one hour of receiving the message.

In a press release, the KSEB said a round-the-clock control room was being set up at the Power House here to receive complaints. This control room would have a special phone connection. The number would be announced soon, the press release said.

Complaints received at this number would be communicated immediately to the mobile squads stationed nearest to the places concerned. The consumer phoning in a complaint would be given a `complaint number' to ensure accountability on the part of the KSEB. The mobile squads would have to report to a monitoring section immediately upon addressing the complaint. The monitoring section, on its part, would confirm the matter by contacting the concerned consumer over the phone.

If any complaint could not be set right within one hour, the matter should be conveyed to the executive engineer having jurisdiction over the area so that he could take the required further steps.

This facility would be extended to other parts of the State also in due course.

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