The Hindu : Stress on improving customer services

Online edition of India's National Newspaper
Monday, Jan 19, 2004

Tamil Nadu

Tamil Nadu - Madurai

Stress on improving customer services

By Our Special Correspondent

MADURAI, JAN.18. The need for banking staff to improve customer relations to survive in a competitive field was highlighted by the Chairman and Managing Director of Uco Bank, V.P. Shetty, here on Saturday.

Addressing a function held to mark the inauguration of a renovated Madurai main branch of the Uco Bank, Mr. Shetty said modernisation and computerisation would not suffice, in the absence of attitudinal change among the bank staff. When the market forces were putting tremendous pressure on the banks, there was a need to produce the best. Mr. Shetty called upon the employees of the bank to take a vow to improve customer services and also upgrade their skills.

Recalling the history of the Madurai branch, the Chairman said the management of the Uco Bank thought it fit to open a branch in the southernmost part of the country in 1944, about a year after its first branch was opened in 1943. The volume of business of the branch, he insisted, should be on a par with the national average.

The Uco Bank, Mr. Shetty said, hoped to increase the volume of business to Rs. one lakh crores by 2007, with an enhanced performance. For this to happen, the employees should change their attitude towards the customers.

The Collector, B. Chandra Mohan, who inaugurated, said a synergy was now visible in the public sector banks when competition had become a reality.

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