The Hindu : TNHB plans to set up `call centres' in its offices

Online edition of India's National Newspaper
Friday, Mar 12, 2004

Tamil Nadu

Tamil Nadu - Tiruchi

TNHB plans to set up `call centres' in its offices

By Our Staff Reporter

TIRUCHI, MARCH 11. The Tamil Nadu Housing Board plans to start `call centres' in all its offices to answer queries from prospective buyers.

"The buyers will be provided with information on plots and houses in accordance with their budgets," the managing director, Surjit K. Chaudary, told The Hindu here recently. The Board was not particular about profit. "Whatever profit we make is only to meet the operational expenses," he said. The manpower was tuned to the new environment of computerisation and internal audit.

The `no-work-no-pay' system was bearing results. He said the employee associations agreed that it was better to build a future with enhanced efforts than losing jobs. Targets had been set for employees at all levels and the strategy provided them an impetus to perform. No employee, however, has so far been penalised under the system, he said.

Mr. Chaudary acknowledged the difficulties experienced by allottees under its `tentative cost' schemes due to non-finalisation of land costs, which in turn, led to difficulties in obtaining sale deeds. Indicating changes in the system of `tentative and fixed cost,' he said the Board was seized of the issue. It had also dispensed with the practice of levying penal interest.

The Board was finding it advantageous to enter into tie-ups with banks such as the ICICI Bank. It was beneficial to the Board and the buyers of its property under the hire purchase system since the banks paid the money to the Board immediately while the buyers enjoyed the benefit of low interest rates. The TNHB also entered into joint ventures with private builders to develop and sell properties.

With buildings worth Rs. 550 crores remaining unsold, the Board was concentrating on developing and selling plots. He favoured negotiations to settle a chunk of the 5,000 court cases with the aggrieved parties. Most of the cases related to land acquisition and cost compensation claims.

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