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Common infrastructure for call centres allowed

NEW DELHI, MARCH 16. Fulfilling a long-standing demand of the industry, the Government today permitted use of common infrastructure for domestic and international call centre companies, subject to turnover criteria.

A regulation issued by the Department of Telecom today said, "Sharing of infrastructure common for both domestic as well as international call centres is permitted only to reputed companies having annual turnover of Rs. 500 crores or the combined turnover of the promoters above Rs. 1,000 crores subject to conditions.''

The conditions include submission of bank guarantee of Rs. 1 crore and in case of violations by the company the bank guarantee would be forfeited.

The DoT has also permitted domestic call centres to use integrated services digital network (ISDN) for back up of leased lines and standalone domestic telemarketing centres (without any leased line connectivity) have been permitted to make outgoing calls without any bank guarantee.

For making outgoing calls, termination of local PSTN lines (landline) on the `PABX' of the domestic call centre has also been permitted, subject to a submission for Rs. 10 lakh bank guarantee.

"Leased line will not be used for making outgoing calls,'' the notification said.

PTI

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