Opinion - Letters to the Editor   

Pleasant surprise

Sir, — I had a pleasant surprise at the Pension Payment Office at Basheerbagh, Hyderabad, when I went to seek family pension for my mother. Right from my first visit the staff courteously briefed me about the procedure to be followed. When there was a delay of a few days, the staff apologetically explained the reasons. The family pension was sanctioned to my mother at the next date they gave. I hope more Government offices emulate them.

T. Chandrasekhar Rao,

Hyderabad

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