Andhra Pradesh - Tirupati   

Discom's IT initiative yields result

By Our Staff Reporter

TIRUPATI, JUNE 18. The initiative taken by the Andhra Pradesh Southern Power Distribution Company Limited (APSPDCL) on the Information Technology front has proved to be a tremendous success. Not just cosmetic steps, the company went for reformative steps to have a better control over customer service, transformer failure and billing system that showed on efficiency, both at office and in the field. Treading the hi-tech path in tune with the previous Government's IT-savvy policies, the discom opened a service centre on the web. The website --www.apspdcl.com -- proved to be of immense use to the busy individual and corporate sections. From the stage when transformer failures used to go unreported for days together, the discom's headquarters here now gets an instant alert on the status of a transformer, erected in any of the districts of Chittoor, Cuddapah, Nellore, Prakasam, Guntur and Krishna coming under its purview. It was all with the introduction of Transformer Information Management System (TIMS) meant to keep track of the transformer.

With the Chairman and Managing Director, K. Ranganatham, giving his nod, the IT wing had designed the software that captures data on the lifecycle of a transformer from receipt, repairs undergone, maintenance till its scrapping. The First Information Report (FIR) index has been of great use to the pilferage detection wing. The index is a major tool for the Anti-Power Theft Squad in tracking the history of a complaint by facilitating online browsing of the cases booked.

`Dial 1912' is another facility that consumers embraced instantaneously. A consumer could ring up call centres round the clock to book his grievances. The number of complaints received through this channel indicates that it is a roaring success. More recently, the company has enabled payment of power bills at eSeva counters.

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