Wednesday, Oct 06, 2004
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By Our Special Correspondent
NEW DELHI, OCT. 5 . In view of numerous subscriber complaints, the Telecom Regulatory Authority of India (TRAI) has decided to co-opt a specialist agency to audit the billing systems of telecom operators. This, according to TRAI, is in line with the international practice of approving the billing system by a competent authority and industry code for checking the accuracy of the call charging and billing standard. The Authority plans to initiate verification of the billing system of telecom operators by the end of this calendar year. Below norms The verification exercise follows complaints, especially from mobile customers, about improper billing. Most complaints emerged from lapses or flaws in the billing programme. The quality of service (QoS) survey, conducted by TRAI every quarter through a specialist agency, has also reported that "the billing parameter is far below the QoS norms and the operators need to focus on this to improve." Against this background, TRAI felt that a special regulatory initiative was needed to assure customers that the service-providers maintained an acceptable level of accuracy in calculating call charges.
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