Thursday, Apr 28, 2005
Thursday, Apr 28, 2005 |
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Staff Reporter
HYDERABAD: Now lodging a complaint is just a phone call away for residents of the ten urban municipalities in the Ranga Reddy district. They can dial the toll free eight-digit number -- 23238888 -- to register complaints pertaining to various municipal affairs. Ponnala Lakshmaiah, Minister for Major Irrigation, inaugurated a call centre in the Ranga Reddy district Collectorate here on Wednesday. It is the first such centre to be opened at the district headquarters to redress grievances relating to municipalities. The call centre will cover the municipalities of Kukatpally, Serilingampally, Qutbullapur, Kapra, Uppal, L.B. Nagar, Gaddiannaram, Rajendranagar, Alwal and Malakjgiri. It will work from 8 a.m. to 8 p.m. Speaking on the occasion, Mr. Lakshmaiah said one could also find over telephone, status of the complaint given by using the unique docket number. The Chief Minister, Y.S. Rajashekhara Reddy, had promised the call centre during the launch of Rajiv Nagara Baata. He thanked P.K. Mohanty, Director-General, Centre for Good Governance, for coming up with a good package.
More centres in districts
Dr. Mohanty said such call centres would be gradually opened in all districts. The CGG had developed a unique information system for the Chief Minister's Office. It had also developed District Call Centre, legal caseload management information system, petition monitoring and irrigation MIS. Dr. Mohanty referred to the Instantaneous Access to Exceptional Information (INSTAXX) package developed by CGG and said it was extremely useful in the development of the Country Wide Instant Alert Network. The Minister for Mines and Geology, Sabita Indra Reddy, the Cyberabad Police Commissioner, Mahendra Reddy, and the Ranga Reddy Collector, L. Premchandra Reddy, also spoke.
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