Monday, May 02, 2005
Monday, May 02, 2005 |
| New Delhi | ||||
|
News:
Front Page |
National |
Tamil Nadu |
Andhra Pradesh |
Karnataka |
Kerala |
New Delhi |
Other States |
International |
Opinion |
Business |
Sport |
Miscellaneous |
Engagements |
Advts: Classifieds | Employment | New Delhi
Sujay Mehdudia
NEW DELHI: : Taking a leaf out of the corporate culture, the Municipal Corporation of Delhi has decided to adapt itself to the changing times and rising public expectations. In an effort to provide the best hassle free professional service at the doorstep of the people, it has decided to impart professional training to its employees dealing with citizens and their grievances by making them undergo "psychological tests'' at the hands of professionals in the field of public relations. The MCD is going ahead with the implementation of the Citizens Service Bureau (CSB) concept in the Capital in a big way and it has already lined up 94 such outlets all over to start this new innovative citizens interaction service. The ultimate aim of the exercise is to cover all the 134 wards of the civic body by providing all the services and facilities to the citizens under one single roof without making them to run from pillar to post for getting their routine work done. "I want things to be implemented professionally in the CSB as it is a dream project that could change the face of government-citizen interaction and give a new direction to the process of decentralisation of delivery system in the Capital. For this we need professional people and that is the reason why everything is being done with the welfare of the people in mind,'' the MCD Commissioner, Rakesh Mehta, said.
Untrained people
The CSB project, that has been awaiting approval of the Delhi Government for the past almost four months, is all set to take off with the involvement of all the major public dealing departments. Mr. Mehta informed that as has been the past experience, it would not be feasible to implement the project with the current set of untrained people and therefore there was an urgent need to develop professionalism among employees of the civic body. As the Corporation had a large number of surplus staff, it was decided not to hire private people to run these centres and instead opt for in-house officials. Mr. Mehta informed that he was in the process of hiring a reputed public relations company that would shortlist around 900 people from among the present employees. All these 900 employees would be subjected to a "psychological test'' to test their endurance, their presence of mind, their mannerisms in dealing with the common man and their other skills. After completion of the test, around 300 personnel would be short-listed and they would be then given training on corporate culture lines in dealing with the common man.
Printer friendly
page
News:
Front Page |
National |
Tamil Nadu |
Andhra Pradesh |
Karnataka |
Kerala |
New Delhi |
Other States |
International |
Opinion |
Business |
Sport |
Miscellaneous |
Engagements |
|
|
|
The Hindu Group: Home | About Us | Copyright | Archives | Contacts | Subscription Group Sites: The Hindu | Business Line | The Sportstar | Frontline | The Hindu eBooks | The Hindu Images | Home |
Copyright © 2005, The
Hindu. Republication or redissemination of the contents of
this screen are expressly prohibited without the written consent of
The Hindu
|
