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Southern Railway eyes ISO status for trains

Staff Reporter

Rebuilding interiors of coaches and upgrading facilities planned


  • Focus on infrastructure modernisation
  • Equal emphasis on passenger interface
  • Training module for frontline staff
  • Anti-collision devices being experimented

    MADURAI: If fast food stalls, beverage dispensers, mobile phone chargers and `May I Help You' counters onboard sounds luxury, this is exactly what the Southern Railway has in mind for select trains. With an eye on ISO certification, the officials plan to rebuild interiors of coaches and upgrade facilities to bring about a posh ambience.

    According to the Southern Railway General Manager (additional charge), T.N. Perti, passenger amenities on a few important trains would be modernised taking the Bangalore-Kolhapur Rani Chennamma Express as the model. "The Rani Chennamma Express is all set to get ISO 9000 certification that will make it the first train in southern India to obtain the status," he told The Hindu here on Tuesday.

    Quality improvement

    While focussing on infrastructure modernisation, the railways was also laying equal emphasis on human resources development and passenger interface. A special training module for the frontline staff had been devised to familiarise them with the present-day expectations and needs of the travelling public.

    On the safety front, he said various anti-collision devices, including the `raksha kavach,' were being experimented in different zones. Conversion of unmanned level crossings to manned gates and construction of road over-bridges to replace high traffic density manned level crossings was under way in a phased manner.

    Acknowledging that the creation of island or isolated meter gauge sections in the process of gauge conversion was a "serious problem," he said maintenance facilities for MG rolling stock should be created (in such sections) since the safety of trains/passengers could not be jeopardised.

    Drinking water

    The water managers had been advised to ensure adequate drinking water supply on trains and railway premises during summer. "We want to operate as many special trains as possible. As of now, the demands of passengers have been met with and almost all trains in the zone are running packed."

    Mr. Perti, who is the General Manager of the South Western Railway, said the state-of-the-art infrastructure and staff amenities would be established at the Coach Maintenance Depot in Bangalore, which was also heading for an ISO certification. The `139' Call Centre concept had evoked an encouraging response in Karnataka and the unreserved ticketing system introduced at Bangalore railway station for the first time in the country had received good patronage, he added.

    Later, Mr. Perti inspected various amenities at the Madurai station and appreciated the Divisional Railway Manager, B.N. Rajasekhar, for its upkeep and cleanliness. He also announced a special cash award for the station staff.

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