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Insurance agents

For some time now, nationalised insurance companies have appointed agents for processing med claim. This does not help the policyholder as the agents take two weeks to process a claim. They take another two weeks to release the cheque after the submission of vouchers. Normally insurance companies release the cheque in a day or two. I took up the matter with the Insurance Regulatory Authority but was told that this arrangement was made for cashless transactions — direct payment by agents to the hospitals. But an agent can only carry out such acts as can be done by the principal. Also there is no labour saving for insurance companies. I do not know for whose benefit this extra payment is made by the insurance companies.

P.R. Sundaram,
Chennai

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