Online edition of India's National Newspaper
Monday, Dec 05, 2005
Online edition of India's National Newspaper Monday, Dec 05, 2005 |
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No hero, this I do not understand the reason for so much fuss and hype in the Press over the capture and trial of Abu Salem. He may be a big don but in simple words he is a dangerous criminal. Then why such publicity for him and his family? Why make a hero out of him? Abu Salem should be tried fast and the case should be closed for good. Capture the next big one and do the same to him. Let's not waste the precious front pages on such criminals. That space should be for upliftment of the poor and nation-building. The same applies to the TV channels which are going gaga over Abu Salem and his women. All such coverage day in and day out also has an adverse effect on young minds. So let's not thrive on crime, conflict and scandal. Let's switch to healthy viewing.
Madhu R. D. Singh,
* * * Beware of them These days you find catchy slogans splashed in newspapers and across the various malls' shop floors by big retailers to hook customers. After shopping at these malls, we get computer print-outs mentioning prices scanned from individual packages. We seldom have the time or the patience to check the cash memo later -- or even feel the need to do so. No need? Here is a case that shows all is not well at these prestigious places and that the customer must be on his or her guard all the time. I purchased household goods for over Rs 1400 on June 19 from Big Bazar (Pantaloons Group) in Gurgaon. On return home, I found that the 20% discount offered through big banners at the TTK Prestige stall for a cookerware item of MRP Rs 460 was not reflected in the cash memo. I spoke to the Big Bazar staff next day and was told initially that there was no discount on the item. When I pressed the issue, they accepted my contention and asked me to visit the supermarket for refund. I requested refund by cheque at my address as I live in South Delhi more than 20 km away. This was not acceptable initially. When I threatened to take up the matter formally with the management, one manager rang up to say that he would send a man the following day with the refund. When nothing happened even after a week, I sent e-mail to the management at the address given on the cash memo. To this day it has not even been acknowledged. There was a heavy rush at the Prestige stall. The computer must have treated all other buyers also in a similar manner. How many of them checked their cash memos on return home and went back to Big Bazar for refund? In this age of high technology, it is so easy to deny the promised discounts to customers by merely forgetting to enter the scheme in the computer. And the company stalwarts who are often reported in newspapers and magazines spouting management mantras have not cared to put in place a pleasant procedure for redressal of genuine grievances of the customers.
B.R. Basu.
* * * Not connecting I purchased a Tata Indicom Nokia 2112 phone from a Tata Indicom dealer (Supreme Infotel, A-41/1, Tyagi Complex, Main Market, Madhur Vihar, Delhi-92) on September 11. From the first day the set is not working. On complaining, the dealer asked me to contact the service centre. The service centre refused to rectify the defect. I have tried all available options -- complaining through e-mail, talking to the service centre repeatedly and the Tata Indicom office, but nothing has happened and the set is still not working. I look forward to some action now to replace the set by a new one.
Ruby Malhotra,
* * * Waiting for mail Delivery of postal articles in our area, Raj Nagar-I in Palam Colony, from the post office situated adjacent to the Manglapuri bus stand has come to a standstill for the past one month. On contacting the staff at the post office on November 14 it transpired that the problem had arisen due to manpower constraints. On enquiring about our mail, a suggestion was given by the staff that it might be "searched and picked" by us from the piles of mail kept in various racks in the room, which seemed a highly impossible task. We were then assured that suitable arrangements would be made for the delivery of mail at the earliest. But that has not been done so far. The authorities concerned are requested to look into this problem and do the needful at the earliest.
K.M. Rajan and N.A. Santosh,
Street No. 6,
* * * Electric shocks Because of faulty new electricity meters in Delhi almost all the citizens are paying more than their actual consumption. Some have received bills for lakhs of rupees or even when the house was locked. All it shows is that Delhi citizens are suffering for no fault of theirs. The best course of action now is to do away with the privatisation of the power sector and let the Government handle the whole issue as it was doing before going in for privatisation three years ago. And to give relief to Delhi citizens their old meters should be restored to them at once at the cost of the electricity companies/local government. And since huge excess amounts are already paid by almost all Delhi citizens, let there be a deduction of, say, Rs. 1,000 per month on an ad hoc basis from every electricity bill for at least the next three years.
M. Kumar
* * * (Letters for this column may be sent by e-mail to wsins@thehindu.co.in. They must carry the full postal address of the writer and should be marked "Reader's Mail".)
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