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Koyambedu bus terminus gets ISO certification

S. Dorairaj

It is the only one to achieve this distinction in the country, say officials

CHENNAI: The Chennai Mofussil Bus Terminal (CMBT) at Koyambedu, the biggest bus terminus in Asia, has added another feather to its cap by qualifying for the ISO 9001:2000 certification for quality management and maintenance.

"It is the only bus terminus to achieve this distinction in the country," according to official sources.

The certificate given by the Geneva-based International Organisation for Standardisation was handed over to Chief Minister Jayalalithaa at the Secretariat on Tuesday.

Officials told The Hindu that as all facilities required for `special class bus stand' were provided in CMBT and as it was "being maintained at international standards, it decided to apply for the Quality Management System Certification of ISO 9001:2000."

The CMDA also approached a New Delhi-based certifying agency — SGS India Private Limited — appointed by the ISO's accreditation body for certification purpose, highlighting the facilities available at the CMBT.

After a detailed survey, keeping in mind the traffic density by 2015, the CMDA constructed the "terminus, which was unique in many ways, more particularly the ultra-modern facilities provided for the operation of buses." It was built at an estimated cost of Rs.103 crores, including the cost of 37 acres of land.

Though efforts were made by the CMDA to get the ISO 9001:2000 certification during June, "initially it was a difficult task because so far no bus terminus was taken up for such international certification." However, the CMDA strove on to get the global recognition by setting out quality objectives such as achieving users' satisfaction at all levels and times, maintaining zero defect at facilities level and continuously improving and innovating services to changing needs, the sources said.

Training for staff,

shop owners

The certifying body took up several inspections of the entire terminus from July to September. The CMDA staff, contractors, shop-owners and transport operators were trained in their respective areas to achieve the best quality standards in the maintenance and management of the terminus.

The final assessment was made on August 1 at the highest level from the certifying body, which certified the CMBT on September 9 to become eligible for IS0 9001:2000.

The ISO certification would help the CMBT to improve its standards such as gaining global acceptance, document practice, elimination of errors, self-corrective system owing to built-in auditing, increased confidence, customer satisfaction, efficiency, employee motivation and competitiveness and better use of resources and cost control and reduction, officials involved said.

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