NEW DELHI: In the wake of the recent rape and murder of a call centre employee in Bangalore, the Call Centre Association of India (CCAI) along with Confederation of Indian Industry, Delhi and Gurgaon police have finalised an action plan to provide security to call centre employees, particularly women, in all major cities.

Giving emphasis to security as a public-private partnership effort and by synergising the efforts of all stakeholders (Business Process Outsourcing companies) through a central agency like the CII and the CCAI, the meet held in the Capital agreed on pre-employment screening of all third party service providers, including drivers, by sharing digitised records with police, besides installation of speed governors and vehicle tracking systems in all vehicles ferrying employees.

Other measures to be undertaken include careful selection of routes for ferrying employees, display of important telephone phone of police control room and companies' control rooms numbers in all cabs, sharing of radio frequency used by cabs with police, mandatory training and certification of cab drivers and other third party service providers and special drives against rash and drunken driving.

Similarly, women employees will be provided self-defence aids and training, while the central agency will ensure sharing of best practices by regular interaction of stakeholders who will also share blacklisted third party vendors on a voluntary basis.

Physical security of infrastructure, distinct markings for BPO employees ferrying vehicles, patrolling of isolated routes at night by private security agencies assisted by a beat constable and counselling, disaster management, emotional training to employees to counter fear factor are some of the other measures that will be undertaken.

All details about the measures to be undertaken by BPOs will made available on the CCAI website (www.ccai.in) on January 4.

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