Bangalore: Recent studies on call centre employees conducted by Tata Institute of Social Sciences revealed that 73 per cent of employees had hyperacidity, 78 per cent suffered from backache, 71 per cent reported loss of appetite and 85 per cent were smokers.

ICFAI (Institute of Chartered Financial Analysts of India) Business School, Bangalore, has taken the initiative to help call centre employees maintain physical and mental health.

The job offers the employees financial well-being. But it also leads to social and psychological problems, mainly owing to the nature of the job and working hours.

Last weekend, the ICFAI conducted a workshop on "Value-based Wellness and Management of Role Stress," with S. Srinivsasan, a physician, and A.K. Srivasatav, Associate Dean of ICFAI Business School, as resource persons.

A book on value-based wellness written by Dr. Srinivasan was released on the occasion. He has dedicated himself to building human values and promoting wellness, which cannot come about from medications alone. The book deals with the six dimensions of wellness — spiritual, social, occupational, intellectual, physical and emotional.

He has also authored other books including Health @ Your Fingertips. Moulding the mindset of a person helps him or her charter the path to wellness, he says.

Work efficacy

Regarding the workshop, Dr. Srinivasan said that wellness was largely impacted by values and stress affected wellness. Managing "role stress," which affects call centre employees whose identity is almost obscured by their job, was important both for their well-being and work efficacy, he said.

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