Online edition of India's National Newspaper
Saturday, Jun 24, 2006
Online edition of India's National Newspaper Saturday, Jun 24, 2006 |
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Staff Correspondent
REDEFINING SERVICE DELIVERY: Union Minister of State for Commerce, Jairam Ramesh (left), releasing a World Bank report and a book, both dealing with public services in India, in New Delhi on Friday. Micheal Carter (centre), Country Director for India, and Vikram K. Chand, lead author of the book, look on.
NEW DELHI: A World Bank Report on Reforming Public Services in India released here on Friday underlines the need for greater political consensus on social development programmes, and the empowerment of the civil service through stability of tenure and greater managerial tenure. The report, released jointly by Minister of State for Commerce Jairam Ramesh and World Bank Country Director for India Michael Carter, noted that service delivery outcomes in India remained poor on the whole, but said there were a large number of successes in improving services in different states and at the national level. It analyses 31 "success stories'' across a range of sectors including health, education, information technology and urban management, including Mumbai's online complaint monitoring system, reform in the Karnataka State Road Transport Corporation, and Andhra Pradesh's E- Seva model. Speaking on the occasion, Mr. Carter said that highlighting the lessons from these success stories would help break the climate of pessimism that exists regarding the possibility of improving delivery systems. "These cases show that improvements in service delivery can take place even in the absence of large-scale systemic changes,'' he said.
Global slowdown
Special Correspondent adds: Talking to mediapersons, Mr. Carter said surging global interest rates and economic slowdown could have an impact on India's growth rate. Despite this less supportive global environment, India would continue to be a high growth economy, he added.
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