Kerala - Kochi   

Collectorate to go paperless

Staff Reporter

Software to monitor complaints installed

KOCHI: The Collectorate will use a special software designed by the National Informatics Centre to track the action taken on complaints filed by the public.

The software will help the public access information through the Internet, telephone and touch screen.

The move is part of the attempts made by the authorities to turn the Collectorate into a paperless office.

Employees will be given extensive training on how to use the new software. In the first phase, experts from the National Informatics Centre will train 400 employees.

District Collector A.P.M. Mohammed Hanish said that the new software would speed up the functioning of the Collectorate. It would also help in reducing the workload of employees.

The Collectorate had been divided into 21 sections in this new software. The working nature of each section had been taken into consideration while designing the facility.

An official press release said that the complaints received from the public would be entered into the computer. The Collector could track the position of each complaint by using the special software.

He could enter his opinion before sending it back to the officers concerned.

Deputy Collector, section superintendents and clerks could register the steps taken on each complaint by keying in the information into the computer.

The computers used at the Collectorate would be networked to access various files and complaints. For implementation of the new project, the authorities would use 133 computers.

During the first phase of training, employees would be familiarised with the use of computers. The District Collector said that taluks would also be networked with the Collectorate using the software.

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