CHANDIGARH: The Haryana Government on Monday announced its policy for outsourcing of services or activities to further strengthen the delivery of services to the people.

An official spokesman said that in view of the emergence of new areas in the field of effective governance and technical advancements, the Government decided to outsource services or activities that were of an auxiliary or supporting nature to its functioning. He said that the policy aimed at providing an enabling framework to approach outsourcing of services or activities wherever required for better and efficient delivery of services.

The policy has been divided into two parts. While Part A deals with the area where regular posts do not exist, Part B pertains to the area where regular posts exist. In the case of Part A, services or activities may be outsourced as and when required in part or completely by the departments.

These include cleaning of premises, horticultural work, housekeeping services, maintenance of buildings, transport services, information technology services provided the software application required to be developed or data entry services are clearly specified, secretarial services, courier services, highly technical and professional services.

In a communication addressed to all heads of departments, the Chief Secretary directed them that the nature of services required to be outsourced should be specified and clearly defined in the tender notice and contract document instead of mentioning the number of personnel required to perform the activities.The departments will ensure that there are no regular sanctioned posts in that unit of office to perform the outsourced services. The services to be outsourced would be identified by the head of department. Once the services or activities to be outsourced are identified, the minimum qualifying criteria, the deliverable service level, performance monitoring standards and liabilities in case of non-performance would be unambiguously determined and approved by the head of department.

In case of mini secretariats in the districts, where several offices of different departments are located under one roof, the Deputy Commissioner would identify the services to be outsourced for the building as a whole and the expenditure would also be borne by the Deputy Commissioner through the budget available for the purpose.

In the case of Part B, the policy says that in emergency cases involving public interest and where the sanctioned vacant posts of Group `C' and `D' categories exist, term engagement can be made for a period not exceeding six months on wages fixed by the Deputy Commissioner under the Minimum Wages Act, for which no approval of Finance Department would be required. However, if it is proposed to pay higher wages, the approval of the Finance Department would have to be obtained, giving proper justification. During these six months, the Department will endeavour to make regular appointment.

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