Hyderabad: Prajavani, the e-governance initiative of the Ranga Reddy district, will now be extended to all the 33 Mandal Mahila Samkhya offices.

Come October 2, the grievance redressal mechanism will become operational. Nearly 2 lakh women members of the 18,000 self-help groups (SHGs) in the district will be able to access the facility.

District authorities are in the process of installing computers with printers and internet connection. The new Pajavani centres will be in addition to the 25 kiosks already functioning in the district.

A recent meeting held with the Mandal Mahila Samkhya functionaries showed that members of only two of the 33 Samkhya offices were aware of Prajavani.

"When we explained the concept, the SHG members wanted Prajavani counters to be opened in their offices," said Ranga Reddy district Collector L. Premchandra Reddy.

Online redressal

The project aims at online redressal of grievances obviating the need for one to make rounds of Government offices.

The project launched in December last is modelled on the lines of Lokvani of Sitapur district in Uttar Pradesh.

All that one has to do is to approach the nearest Rajiv internet kiosk and pour out the grievance. The operator here will type the petition and sent it across to the district collectorate.

The best part is the petitioner can know the status of his complaint, to whom it is sent and the time when he can expect a response.

What is more he gets an acknowledgement and can track the petition without difficulty. "There can't be a more accurate grievance redressal system,'' Mr. Reddy said.

Creating job avenues

He said the project gave a practical shape to the Right to Information Act (RTI), besides creating job avenues for the educated unemployed youth. It was functioning well - only the awareness level among the people was less.

During the last nine months, 1,259 petitions were received. Of this 1,200 were redressed, 57 within the stipulated timeframe.

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