CHENNAI: Nortel, a Canada-based telecom equipment manufacturer, plans to run trials in Internet Protocol (IP) television set-top box in India. It has entered into a joint venture with LG to do this. The set-top boxes will be imported from Korea, according to Dhananjay Ganjoo, Vice-President (Enterprise Solutions), Nortel India.

Addressing a press conference here on Wednesday, Mr. Ganjoo said the company would provide the optic fibre and use the service of telecom carriers (such as Bharti Group, Reliance Infocomm and others) to run the trials. Nortel had already run such trials in Spain.

About Nortel's role in small and medium enterprises, E. R. Ashok Kumar, Director (SMB), said Nortel would appoint 1,000 channel partners by March 2007. Around 300 partners had already been appointed.

He said Nortel would provide end-to-end network solutions to SMB customers. It would also set up a dedicated national customer support centre in Chennai to help SMBs. This support centre would be accessible through a toll-fee number, which would provide customers a single interface to all pre and post-sales support, backed by strong systems and online trouble ticketing. Nortel would deploy on-ground engineers in 12 cities to cater to the requirements of the SMB market.

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