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Distributors told to maintain three-week gap for gas refills

N. Ravi Kumar

For supply before 21 days, they must get a written request

CHENNAI: Indane cooking gas customers are free to book refill cylinders any time after receiving the previous supply, but the refill should be supplied only after a minimum of three weeks, according to the Chennai Area Office of Indian Oil Corporation.

A circular to the distributors from the Area Office said that they must obtain a written request from customers seeking refill before 21 days in view of the large size of their family. Such customers should also provide a copy of their ration card to prove the number of family members. On getting the request and proof, the distributors should get the approval of the Field Officer or the Area Office before making such supplies.

The circular has been issued in the backdrop of the office receiving several complaints from customers about the distributors refusing to accept refill bookings, the delay in refill supplies, and even out-of-turn release of refills. It is also getting complaints about non-release of new connections.

"These complaints can be avoided if the instructions given to you [distributors] are followed meticulously," the circular said and warned them of action in the event of their not following the instructions.

The November 22 circular, a copy of which is available with The Hindu , said: "We have come across several instances in which seniority in refill bookings is not adhered to while delivering refill supply." Instructing distributors to supply refills on the first-cum-first-served basis, it said: "Under no circumstances, seniority in refill booking should be violated."

Essential documents

New connections must be released against ration cards or the `no ration card certificate' or the acknowledgment issued by the Civil Supplies office to those having applied for a new ration card. "Under no circumstances, connection should be released without these documents," the circular said.

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