NEW DELHI: After the success of the recently launched "BSES Aapke Dwar" for BYPL customers, BSES launched "BSES Aapke Dwar" for its customers in South and Central Delhi on Sunday on the occasion of National Consumer Rights Day.

At a simple function organised at Thereja Park in Saket, Delhi Electricity Regulatory Commission member K. Venugopal inaugurated the first "BSES Aapke Dwar" for BRPL customers. Those present on the occasion included area MLA Vijay Jolly, local Councillor Rohit Manchanda, resident welfare association representatives besides senior Government and BSES officials. Complimenting BSES for launching the initiative, Mr. Venugopal said "BSES Aapke Dwar" would go a long way in addressing customers' queries and for building a strong relationship based on a foundation of mutual trust and confidence between the consumers and the company. BRPL vice-president (Commercial) Pankaj Kumar said: "BSES has been working for strengthening its grievance redress mechanism and introducing customer friendly measures. Recently, BSES tied up with Consumer Voice - a leading non-government organisation -- that will not only make BSES customers aware of their rights and responsibilities but also facilitate resolution of any unresolved grievances".

BRPL Chief Operating Officer Vijay Khullar said: "The Government is not the only stakeholder in BSES. RWA's and residents are also stakeholders and equal partners in progress. This programme is a step in that direction." Under "BSES Aapke Dwar", a team of senior BRPL officials led by Mr. Vijay Khullar and Mr. Pankaj Kumar will hold interactive sessions with the residents' welfare associations and residents of an area. The aim of the programme is to facilitate senior officials in getting a first hand feedback and at the same time encourage customers to give suggestions to bring about further improvement. According to a BSES spokesperson, the programme will also have a provision for online registration of complaints

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