The Hindu : Karnataka / Bangalore News : BMTC's `Sarathi' getting good response

Online edition of India's National Newspaper
Thursday, Dec 28, 2006
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Karnataka

Karnataka - Bangalore

BMTC's `Sarathi' getting good response

Special Correspondent

Bangalore: Almost a fortnight and thousands of calls later, the seven "Sarathi" complaint centres of Bangalore Metropolitan Transport Corporation (BMTC) have become popular among bus commuters. Instead of fuming over bad service or misbehaviour by bus crew, they can actually call and register a complaint. Even get a follow-up call if they leave their number.

According to BMTC officials, many bus passengers especially on the peripheral routes, had complaints about frequency of services and buses not stopping at designated stop. The Sarathi services were to get a feedback and possibly, with immediate action if the passenger could provide the required details.

Commuters can register complaints about instances such as buses not stopping at designated stops; pass holders being not allowed to travel; reserved seats not being allotted to those entitled to them such as women or buses deviating from authorised routes.

They can complain about sudden cancellation of trips, bus crew behaving rudely, if the crew are not in uniform or if pneumatic doors now fitted on more buses are not closed while the bus was moving. The number of Sarathi centres is to be increased in the New Year and will cater to more city and suburban routes. The complaint centres and their phone numbers are: Kanakapura Road-Hosur Road (9845670251), Hosur Road-Old Madras Road (9845670252), Old Madras Road-Tannery Road (9945670253), Tannery Road-Tumkur Road (9945670254), Tumkur Road-Magadi Road (9945670255), Magadi Road-Mysore Road (9945670256) and Mysore Road-Kanakapura Road (9945670257).

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