CHENNAI: Nortel Networks, a global leader in enterprise technology solutions, has entered into a three-year multi-million dollar technical support contract with SlashSupport, a specialist enterprise technology support company.

Under the agreement, SlashSupport will provide technical support out of its facilities in Chennai for products in Nortel's enterprise voice and data portfolios. SlashSupport plans to hire over 250 engineers for its operations in Chennai over the next six months.

``The entire technology support work will be done at the Chennai facility,'' sources at SlashSupport said. ``It is the biggest deal so far for us,'' the sources said.

Nortel's tie-up with SlashSupport is a sequel to its decision to consolidate its technology support with one vendor. It had hitherto been getting tech support from four vendors, they pointed out.

SlashSupport, which has an employee base of well over 3,000, offers technical support services for enterprise-class technology providers, technical and customer support services for consumer-class technology providers and remote systems management services for IT infrastructure providers and enterprises. For SlashSupport, the deal with Nortel is the biggest as yet. The company has Alcatel as its client. With its tie-up with Nortel, SlashSupport has gained a strong presence in the networking space.

Roy MacLean, Nortel's North America Enterprise Operations Leader, said, "We evaluated the tech support offerings of several companies from India and other global locations. SlashSupport came out strong with its focused capabilities in enterprise tech support services, passionate management team, and the ability to demonstrate strength in improving the end-user experience by creating and delivering knowledge-centric support solutions."

Shiva Ramani, CEO, SlashSupport, said, " being chosen as a tech support partner for Nortel reinforces our dominance as a leading high-end technical support services provider."

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