ADDRESSING GRIEVANCES: N.R. Visalatchy, Senior Superintendent of Post Offices, at the `Dak adalat' in Mangalore on Tuesday. — Photo: R. Eswarraj

MANGALORE: All 18 post offices of Mangalore subdivision will be computerised by the end of this financial year, N.R. Visalatchy, Senior Superintendent of Post Offices, said at the quarterly "Dak Adalat" held here on Tuesday. The postal operations had been computerised. Steps were being taken to computerise the savings bank operations of the Postal Department, she said, adding that computerised passbooks would be issued to new customers and gradually old passbooks would be converted.

Three complaints were received at the adalat. The first complaint related to unwarranted behaviour of a Sub Post Master. An enquiry had been ordered into the matter, Ms. Visalatchy said.

To a complaint about delay in the payment of speed post money order, she said that the delay was because the order was dispatched from Bangalore in the early hours of the day instead of the previous night. The third complaint was about the delay in encashment of an N.S.E certificate. The customer had purchased the certificate at a post office in Thane, Maharashtra, and wanted encashment in Mangalore.

Ms. Visalatchy said the department had an elaborate procedure to verify the claimant in such cases. Although this caused some delay to customers, it was meant to ensure that money reached the right person, she said.

She requested customers to submit their certificates at least a month in advance if they wanted to claim encashment in a different location. In this case, the delay occurred at the Thane Central Division. The payment had been made to the customer, she added. Responding to the concerns raised about the merger of Jeppu, Mangaladevi and Mahakalipadapu post offices in the city, she said the matter was under consideration. No decision had been taken yet. The department had to consider the proposal since it had received vacation notices at Mangaladevi and Mahakalipadapu buildings, she said. Ms. Visalatchy said the department was looking for a building so that the post office could be located on the ground floor.

She announced that the department had launched a telemedicine scheme in association with Narayana Hrudayalaya, Bangalore.

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