Karnataka - Bangalore   

SC/ST candidates trained in BPO skills find employment

Staff Reporter

Ambedkar Development Corporation programme develops talent pool

A PAT FOR HARD WORK: Chief Minister H.D. Kumaraswamy distributing appointment letters to SC/ST best trainee candidates at his home office `Krishna' in Bangalore on Saturday. — Photo: V. Sreenivasa Murthy

BANGALORE: Thanks to a training programme launched by the Ambedkar Development Corporation, Scheduled Caste and Scheduled Tribe candidates will get jobs in business process outsourcing (BPO) and telemarketing wings of companies such as UTI Bank, HDFC, SGT, LOGIC Systems and Eye-Fi.

Chief Minister H.D. Kumaraswamy on Saturday gave away appointment letters in BPO companies to 30 of the successful SC/ST candidates. The training programme of the Ambedkar Development Corporation had been launched in collaboration with the Adityaa Training Academy (a unit of Adityaa Call Centre) for the benefit of SC/ST candidates.

A maiden venture of the corporation, the objective was to convert the potential talent pool into a readily employable force. By virtue of training the SC/ST unemployed graduates and literate candidates in the programme, there was bound to be jobs for those who complete the training.

About 30 of the 600 trainees had been selected for telemarketing and BPO jobs in the corporates and banks across the State. The duration of the training is two months and 15 days on the job training (OJT) in the call centre. They are trained on Englilsh grammar, telephone etiquette, customer facing skills, objections handling, and American accent. They are given role-plays, audio files, self-learning and live calls handling, according to the corporation Managing Director M.K. Baladeva Krishna. There is a weekly and monthly evaluation. Those who pass the monthly evaluation are put on to fast track and OJT. The training has been started in Bangalore, Mysore, Hubli and Gulbarga from March 21. At least 175 to 200 candidates are likely to get employment.

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