Tamil Nadu - Nagapattinam   

Grievance redressal through video-conferencing facility

NAGAPATTINAM: The Collector, Tenkasi S. Jawahar, on Thursday launched the system of redressal of grievances of the people of remote coastal villages in the district through video-conferencing.

The scheme was inaugurated on an experimental basis in Thirumullaivasal in Sirkazhi taluk and Vedaranyam and as many as 50 small nearby villages were attached to these places.

The district administration and the NGO Coordination Resource Centre (NCRC) here organised the video-conferencing system of redressal of grievances of the people directly by the Collector from the district heaquarters of Nagapattinam.

The NGO, which is coordinating with a number of non-governmental organizations engaged in the tsunami rehabilitation works in the district had set up information centres in 14 major villages and each centre is equipped with a computer, wireless set, internet and other communication facilities.

The Collector on Thursday heard the grievances of the people of several villages in and around Thirumullaivasal and Vedaranyam through the video-conferencing facility.

He said that the facility would be extended to all information centres of the NCRC in the district.

As many as half a dozen petitions were received through the facility and the Collector took immediate action on all the petitions.

When Panneerselvam of Arcottuthurai in Vedaranyam drew the attention of the Collector that his son did not get refund of college fees eligible for tsunami-affected areas, the Collector immediately asked for the file and said that as per the records his son had received the money by signing in the register.

However, Mr. Tenkasi S. Jawahar said that he would verify with the authorities when the money was actually paid to the student and take action.

The Collector said that the video-conferencing would benefit the villagers as they need not come all the way to meet him and submit grievance petitions on Mondays.

He pointed out that the NCRC had made arrangements for receiving petitions in its 14 information centres spread over the district on Tuesdays, Thursdays and Saturdays.

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