The Hindu : New Delhi News : No, ICICI….

Online edition of India's National Newspaper
Monday, Dec 10, 2007
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New Delhi

New Delhi

No, ICICI….

I have an ICICI Bank credit card (No. 4477 4738 4778 4001). From November 19 I started getting SMS alerts on my mobile phone about transactions being made against my credit card. I immediately called ICICI Bank Customer Care and informed them that, except for one transaction, none of the others had been made by me. Then, as per their instructions, I sent them a fax on November 20 with all details.

The Customer Care executives assured me that all unauthorised deductions against my card would be reversed to my account after investigations, but I am not quite happy with their responses since then. I think concrete measures should be taken by the bank – indeed by all banks -- to avoid such situations and save the customers from harassment.

Pravin Jha,

P-19, Phase I, New Palam Vihar, Gurgaon – 122 017.

Hello, Nokia….

On August 15, Nokia advertised in all the leading dailies that it would replace phone batteries in the BL-5C series with some specific identification numbers as there was some manufacturing defect in them. As per their suggestion I checked my handset battery and found that it belonged to the same series. On August 23, I visited Nokia’s website and entered my 26-character battery identification number to verify if my battery needed to be replaced. I promptly got a message confirming my doubt, so without wasting any time I registered my name, residential address, mobile number, e-mail address, etc., and submitted the information online. I immediately received an acknowledgment from the company.

At that time the Nokia India Director (Marketing) had promised to replace all faulty batteries with fresh ones within 10 days. And these were to be delivered at the customer’s residence without any charge. However, it has been more than three months now and the company has still not replaced my battery nor even got in touch with me.

Nokia has let me down badly. All I want the company to do now is replace the defective battery with a new one along with a written declaration apologising for all the inconvenience and mental harassment caused to me because of the delay.

Subhayu Saha,

157/5/1, A. C. Road, P.O. Khagra, District Murshidabad, West Bengal – 742 103.

Endless wait

I am a diploma holder in computer engineering and was selected for the post of Customer Associate Engineer in Accel Frontline Ltd. during campus interviews held at Government Polytechnic, Nilokheri, Karnal, in Haryana. Because of the assurance of a job in the company and despite my family opposing my signing a two-year bond with Accel Frontline, I dropped the idea of taking admission to B.E.

The placement team visiting our campus pointed out that I would get a call-cum-training letter only after I sent them duly-signed bond papers. I couriered the documents to the company’s Delhi office on August 10. On my enquiry after two days, I was informed by HR executive Harsheeta/Meenu Shilani that the company had received the papers. I was assured that they would send the call letter within a month.

After waiting for more than 20 days I again made a call to the same executive who assured me that the letter would be sent by September 2007.

However, I have not received the letter so far. Because of the company’s callous attitude I have lost a year for admission to BE. I am not interested in working with this particular company now even if I get the letter. I only want the company to return my signed bond papers to me.

Rajesh,

1476/12, Didar Nagar, Third Gate, Kurukshetra.

Can’t bank on ’em

I visited the Badarpur branch of the State Bank of India some time back to get a demand draft issued. My request was turned down saying there was lack of staff. Following this, I posted a complaint on the SBI website (Complaint No. CC 1199519780515).

I visited the branch again for the same reason on November 27 and once again my request was turned down saying there was an overload of demand drafts that needed to be issued.

The behaviour of the staff also was very curt. When I offered to come later in the day to collect the draft, I was told, “Kal aana (Come tomorrow).” When I said this was unfair, I was told people come back six times!

I now plan to lodge a complain against the Complaint Cell of SBI as I feel that it failed to take any action even after I sent them a complaint.

Mohammed Afzal,

D-2/4 SDV, Surajkund, Faridabad, Haryana – 121 009.

A bitter dose

Isn’t it forced philanthropy on hapless medical students who are being asked by the government to serve in rural areas for one year after completion of the already long MBBS course, extending it from five and a half years to six and a half years? Why target the poor students in the name of social responsibility and clinical experience?

The government should rather improve the health facilities at primary levels by other means.

Why is the government failing to understand that if five years of the course cannot make the students capable of practising medicine, one year of rural internship cannot make a difference?

Priyanka Chauhan,

1377, Sector 29, Faridabad, Haryana – 121 001.

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