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Airways told to pay compensation

BANGALORE: The Third Additional Bangalore Urban District Consumer Disputes Redressal Forum has directed British Airways to pay compensation to an elderly couple for delay in flight and for not looking after their immediate needs.

Roshini Eapen and J.K. Eapen were booked on the British Airways flight for their journey from Washingtonto Chennai via Heathrow on November 27, 2006. The departure from Washington-Dallas was delayed by three hours. Consequently, the couple landed at Heathrow late and missed the Chennai-bound flight. Forum members asked the airline to pay compensation of Rs. 20,000 each and Rs. 5,000 each as costs of litigation.

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