The Hindu : New Delhi News : Tackling fog at IGI airport

Online edition of India's National Newspaper
Tuesday, Dec 18, 2007
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New Delhi

New Delhi

Tackling fog at IGI airport

Parul Sharma

NEW DELHI: With winter here in full force, the annual ritual of dense fog resulting in delays to domestic and internet Indira Gandhi International Airport all over again.

Delhi International Airport (Private) Limited (DIAL) has taken a host of measures to ease congestion at the terminals owing to delays, rescheduling and cancellation of flights.

New call centre

Apart from extension of Terminal 1B on the kerbside for the convenience of travellers, DIAL has set up a new call centre — 011-25661080 — to provide updated flight information and contact numbers of airlines.

DIAL has also upgraded its website — www.newdelhiairport.in — that now provides flight information to passengers. A link to the Flight Information Display System will also be provided on the website.

“The Flight Information Display System is being provided in the extension area also to regularly update the passengers. Inside the temporary extension as well as the terminals, additional arrangements have been made to provide refreshments, food and beverages to passengers,” said a DIAL official.

DIAL has also deployed specially trained customer service staff to provide assistance and information to travellers.

“An increased number of STD pay phones along with coin-operated booths have been added at the airport to help passengers stay in touch with their friends and relatives,” added the DIAL official.

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