The Hindu : New Delhi News : Delhi Airport gears up for New Year

Online edition of India's National Newspaper
Monday, Dec 24, 2007
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New Delhi

New Delhi

Delhi Airport gears up for New Year

Staff Reporter

NEW DELHI: With Christmas and New Year round the corner and traffic on the Capital’s roads leading to the domestic terminals of Indira Gandhi International airport continuing to be in a mess, Delhi International Airport (Private) Limited has made some arrangements to handle the rush of passengers during the holiday season.

“Use public transport”

“We request passengers to use public transport like taxis instead of their personal vehicles to avoid parking problem. Even though we have provided for a free parking lot near the domestic terminals for the additional rush, it is likely that there may be an excessive inflow of passengers and vehicles during the next few days. For arriving passengers, metered black-and-yellow cabs, radio taxis and luxury cars are available at the airport,” said a DIAL spokesperson on Saturday.

DIAL executives

DIAL has appointed customer care executives – some of whom are still undergoing training -- across all terminals to guide passengers towards their respective destinations and provide any other assistance or information that they may need.

In the past two months, special staff has also been deployed at both the arrival and departure terminals to help passengers with their luggage and assist them with baggage trolleys.

“The staff at the arrival terminal (1-C) will assist passengers in finding taxis and helping with their luggage, while those outside the departure terminals (I-A and I-B) will help travellers in alighting from their vehicles. At any given time there would be at least six to seven such persons outside a terminal,” the spokesperson claimed.

DIAL has deployed traffic wardens to direct the flow of traffic and ensure minimum congestion at the drop off and boarding points. They also ensure that the taxis and cabs do not break their queue and remain in a line.

Support from police

“We are working in tandem with the Delhi traffic police to ensure that vehicles near the airport are processed quickly,” the official added.

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