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Jal Board plans to introduce more services online

NEW DELHI: The Delhi Jal Board’s initiative of allowing online applications for seeking new water connections may have received a lukewarm response, but that has not deterred the water utility from planning to introduce more services online.

The Board is currently working out the details of a proposal mooted to electronically connect all its offices across the city. The offices will be connected to the headquarters through use of information technology so that consumer services can be made available online.

This past August, the Board had made the process of seeking a new water connection easier by allowing consumers to apply online. “The online application made it possible for consumers to avoid having to come to our offices and stand in queues with the application. However, since there is no provision for online payment, consumers still have to come with the documents required for a new connection and to make the payment,” said S.B. Shashank, Director (Revenue) of the Jal Board.

“We are now working out details of how we can make consumer services like bill payment, procuring details about payment available on line,” he added. The Jal Board officials are hopeful that once the services are available online, consumer satisfaction will go up as work will get done faster and with less “red tape”. The official said once an online application has been made, the consumer can keep tabs on its status and can refer the unique ID number for follow-up. “The endeavour is to make the services easily available to consumers. Consumers will have to log on to our website to apply online, pay their bills or even register their grievances,” said Mr. Shashank.

The online application process currently available is also being monitored to help it make the necessary technical improvisations.

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