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DIAL accused of unfair practices

Staff Reporter

NEW DELHI: A consumer rights group alleged on Saturday that passengers wanting to take a cab from Indira Gandhi International Airport “suffer” at the hands of the pre-paid system because of Delhi International Airport (Private) Limited’s “policy of profit before customer comfort”.

DIAL has been working towards modernisation and restructuring of Delhi airport. “Instead of allowing a choice of cab companies to operate from the airport, the DIAL management has entered into lucrative monopolistic pacts which bar all, except one, to operate from the airport”, it alleged.

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