The Hindu : New Delhi News : Bid to strengthen power grievance redress system

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Tuesday, Feb 12, 2008
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Bid to strengthen power grievance redress system

Staff Reporter

‘Bijli Vivad Samadhan Samiti’ launched

To be constituted in all divisions of BRPL
To be headed by a retired judge

NEW DELHI: To reach out to consumers in its area of operation, power distribution company BSES is trying to strengthen its grievance redress mechanism. The company has launched a new initiative -- Bijli Vivad Samadhan Samiti -- to address the grievances of consumers.

These samitis would be constituted in all 19 divisions of BSES Rajdhani Power (BRPL) Limited. To be headed by a retired judge or eminent public figure and assisted by senior BSES officials, these cells will offer a platform for consumers with a grievance.

“There will be personal hearings and consumers will be provided on-the-spot resolution to grievances and disputes. However these samitis will not take up any cases related to theft of electricity, cases of unauthorised use, or any case or complaint already settled in the special court of electricity and public grievance cell,” a BSES spokesperson said.

The samitis will meet in the office of the Business Manager on the first Saturday of each month for the next six months. “Consumers seeking redress will be required to submit necessary details of any billing or meter related issues including billing amount of up to Rs.5 lakh, new connection, additional load, defective meter assessment, change of category or excess load among other complaints on a prescribed form,” the spokesperson said.

“The samitis will strengthen BSES’s current and ongoing mechanisms for customer redress. The company currently runs BSES Apke Dwar -- an initiative where an empowered team of BRPL and BYPL officials led by their CEOs hold interactive sessions with the residents and residents’ welfare association representatives of colonies.”

All 33 divisions of BRPL and BYPL also have a dedicated customer care officer to help with consumer queries.

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