Online edition of India's National Newspaper
Wednesday, Mar 05, 2008
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Online edition of India's National Newspaper Wednesday, Mar 05, 2008 ePaper | Mobile/PDA Version |
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Tamil Nadu
Quick response: A woman getting a certificate at the Ganesh Nagar police station in Pudukottai on Tuesday. PUDUKOTTAI: K. Thenmozhi of Rajagopalapuram was a much relieved girl on Tuesday when she got a certificate from the Ganesh Nagar police station to the effect that her original academic certificates that she had lost recently at the bus stand in the town were ‘beyond recovery’. She preferred a complaint with the station only a few days ago. And getting the police certificate was a must to get duplicate copies of her certificates from the Board/University. The quick police action has been made possible through the ‘reception desks’ set up in all the 40 police stations in the district, including the five All Women Police Stations. “People now feel more comfortable in seeking police assistance, thanks to the reception desks functioning at the police stations between 9.30 a.m. and 6.30 p.m.,” says the Superintendent of Police, Kapil Saratkar. Each desk is manned by a constable who receives the petitions and issues individual receipt to those seeking the assistance. The constable, attached to the police station, has been assigned independent charge to eliminate any interference. A maximum of three days is allowed to dispose off a petition, failing which the complainant can seek the assistance of the senior police officer in hierarchy. Pamphlets containing the phone numbers of the officers are also distributed at the time of issuing the receipt. “We also distribute pamphlets to each complainant on the responsibilities of the public, the role of the police and also get a feedback from the complaints at the end of three days,” he says. The system was put in place from March 1 and in the last three days, a total of 189 petitions were received of which 77 had been disposed off. “The average number of daily petitions has increased from 32 in the past to 63 now,” he says. “The efficacy of the new system is also being tested through dummy petitions” Mr.Saratkar said.
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