The Hindu : New Delhi News : AIIMS to go for token system

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Wednesday, Mar 19, 2008
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New Delhi

AIIMS to go for token system

Bindu Shajan Perappadan

NEW DELHI: The country’s premier health care institute, the All-India Institute of Medical Sciences, is all set to make “the doctor’s appointment” a more relaxed experience for patients. The Institute is in the process of introducing a token system in its Out Patient Departments (OPDs). The system is to help the patients know exactly when the doctor is ready to see them. The Institute’s main OPDs take a load of over 3,000 patients per day and in a month that figure crosses a lakh.

Plagued with overcrowding, the move is also aimed at dissuading excess relatives of patients and unauthorised persons from entering the medical centre and creating a space crunch and other problems.

Institute spokesperson Y. P. Gupta said: “For some time now the hospital has been facing problems related to overcrowding. And with several incidents of relatives of patients misbehaving with the medical staff we decided it was time that we checked the problem. Also, given the patient load, crowd management has become a necessity at the Institute.”

“The Institute has set up a committee to work out the specific requirements of the various OPDs and carry out a feasibility study. We are working out the modalities of introducing the system,” he added.

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