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ECoR puts up web-enabled CRS

BHUBANESWAR: East Coast Railway (ECoR) has put a web-enabled complaint redressal system (CRS) in order to carry forward consumer-focused services of Indian Railways.

ECoR General Manager Ajay Kumar Goyal inaugurated the CRS on the official website www.eastcoastrailway.gov.in at ECoR Data Centre, Chandrasekharpur, recently. “Customers are supreme for railways. If the complaints lodged by them are not responded, then they get aggrieved.

East Coast Railway has focused this area as very important,” Mr. Goyal said. The Commercial Department with the help of IT wing of ECoR developed and designed the CRS.

“This is one of its kinds to take off in any of the zonal railways and is all set to begin a new chapter on the customer-focused service of Indian Railways,” ECoR General Manager said.

The computerised system would provide a transparent window to inform the current status of the complaints or grievances of railway’s customers at large at any of the stations or trains within ECoR jurisdiction.

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