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IBM’s new initiative for unified communications

BANGALORE: IBM has announced a new initiative addressed to the unified communications market. On the cards are fresh investments, product and technology advances and collaboration with its clients and business partners, according to an IBM release.

The company expects that next year, “the capabilities of the office will be available to users regardless of their device or location.”

IBM predicts five major trends that “will propel demand for unified communications and collaboration over the next five years”.

It predicts that the “virtual workplace” will become the rule. Phones on desks will disappear as will desktop computers.

Instead, mobile devices such as laptops and phones will become the norm. “Work models”, it predicts, will change which will “reduce travel and encourage work at home.”

It visualises that click-to-call will yield to communications-enabled business processes, which ensure that communications will integrate with business processes and line-of-business applications.

Real-time tools such as instant messaging will “become a business expectation”. Fourth, IBM expects that proprietary business models will give way to “interoperability across business and public domains,” which will remove inefficiencies in business.

It expects that the notion of business “meetings” will be radically transformed. They will become “increasingly ad hoc and instantaneous based on context and need.”

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