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Delhi University helpline inundated with calls

Parul Sharma

It is functional on all working days between 10 a.m. and 5 p.m.


Helpline is manned by a team comprising faculty members and student counsellors

There have been calls from places as far as Andaman and Nicobar Islands to as near as Hisar


NEW DELHI: With calls enquiring about various courses and sale of centralised admission forms pouring in from different corners of the country, the country’s prestigious Delhi University is bracing itself up to handle the rush of queries as it opened its helpline this past week.

The admission helpline -- 27662507, 27662508 – has been inundated with calls ever since it was launched on Friday, so much so that the Office of Dean of Students’ Welfare has decided to keep it open on Saturday as well, otherwise a non-working day for the University.

The helpline manned by a team of 17, comprising faculty members and student counsellors, is functional on all working days between 10 a.m. and 5 p.m. “We got over 200 calls on the first day itself. Considering the rush, our team decided to work on Saturday also till 3 p.m. and by that time we had taken 150 calls already. There have been calls from places as far as Andaman and Nicobar Islands to as near as Hisar. We are getting a lot of enquiries from South India and Uttar Pradesh in particular,” said Deputy Dean of Students’ Welfare Gurpreet Singh Tuteja.

Seeing the rush for admissions last time, the University decided to provide the counselling service a month in advance this year. At any given time, there are four counsellors dealing with students’ problems.

Different colleges

Callers want to know everything related to different colleges, courses offered by them, cut-off lists, percentage for a particular course in a college, entrance test to a programme and other admission related issues.

“There are some students who want to know about accommodation facilities. A lot of people have shown interest in pursuing Bachelor’s in Elementary Education. There are other who want to know what scope they have after having studied subjects like biology and biotechnology in Class XII. It has happened quite often that the same person calls us twice or thrice about different things each time. Some questions are very basic, like if students need to fill the form themselves or can their relatives do it on their behalf,” Dr. Tuteja added.

There have been a couple of calls inquiring if the University would be implementing the 27 per cent reservation for Other Backward Classes.

Admission seekers may contact the office of the Dean or write to dsw@du.ac.in. A large number of frequently asked questions have been posted at website for students’ convenience

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