Tamil Nadu - Chennai   

BSNL to automate broadband user ID authentication process

CHENNAI: Activation of BSNL’s broadband connections, hit by delays of about a week or more due to backlogs at the centralised user-password authenticating centre in Bangalore, could soon be provided on an on-demand basis.

A software that will automate authentication of user IDs and password of BSNL’s DataOne connections being developed by Tata Consultancy Services is understood to be in the final stages of launch.

BSNL sources said centralising the authentication process for broadband connections across the country had become a logistic nightmare for the team manning the network operating centre (NOC) in Bangalore. While during Phase-I and Phase-II of the National Internet Backbone (NIB) project respective telecom circles were able to allot and activate broadband user IDs and passwords, the process became centralised last year with the onset of Phase-III, which involves massive scale-up of Internet infrastructure across the country.

Presently, the BSNL broadband team here processes applications and emails the particulars of the allotted user ID and password in a specified file format to the Bangalore centre. Scrutiny of the files and authentication is done manually, leading to considerable crowding of the pipeline.

At any given time, Chennai Telephones alone runs a backlog of 200 broadband applications in the “pending activation” status because of the delay in getting the authentication of user ID and password from Bangalore, sources said.

Though the official estimate of the delay is “between three and four days”, several users face a delay of a week or more in getting their DataOne connection activated. With a current user base of 1.90 lakh, the highest broadband growth rate achieved among metro circles in the country, Chennai Telephones receives about 600 applications every day. Only about 400 connections get activated a day.

“We expect the authentication system to get automated in a month or so. Then, we aim to scale up activation rates to at least one thousand a day,” an official said.

BSNL officials expect about 95 per cent of broadband user ID and password files sent from Chennai to get cleared immediately once the authentication becomes automated.

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