Online edition of India's National Newspaper
Wednesday, Jun 04, 2008
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Online edition of India's National Newspaper Wednesday, Jun 04, 2008 ePaper | Mobile/PDA Version |
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Tamil Nadu
He complained that a glass piece was found in food served to him CHENNAI: A city consumer forum has directed Indian Airlines (now Indian) to pay a compensation of Rs.50,000 to a passenger in whose food a glass piece was found. A glass piece in a food item was a serious matter, a Bench of the District Consumer Disputes Redressal Forum, Chennai (South), comprising president J. Venkatesaperumal and Member Y. Malliga, said in its order. M. Mohideen Abdul Khader of Aminjikarai here complained to the Forum that he travelled by the Indian Airlines flight from Chennai to Singapore in February 2006 when he noticed a glass piece in the food. He informed the airhostess who apologised and requested him to give a complaint. He gave a complaint and the Customer Service Headquarters of the airlines gave a reply. Not satisfied, he preferred the present complaint. In their common counter, Indian Airlines S.K. Saini, Traffic Officer, on behalf of General Manager (CS), Indian Airlines Customer Service (CS) Headquarters; General Manager, CS; and the Manager of the airlines at Egmore here submitted that it procured food from the Taj Group of Hotels, a reputed air caterer. It was prepared in the most hygienic condition. Random checks were conducted only then was the food supplied to passengers. On receipt of the complaint, an apology letter was sent to the complainant. There had been no deficiency in service. The Bench said the airlines had candidly admitted that a glass piece was found in the food item served. Fortunately, the passenger was able to notice the object. In case he had swallowed it, it would have endangered his life or he would have had to undergo surgery to remove it. Though it was claimed that the food was prepared in a highly hygienic condition and random checks were conducted, still the food item supplied by them was found to be unfit for consumption, the Bench said, and directed the opposite parties to jointly and severally to pay the compensation.
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