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Improved facilities at international terminal

Staff Reporter

Moving in and out has become less congested at Delhi airport


The departure ramp on the city side has been widened to accommodate more vehicles

‘Check-in counters will assist airlines in processing passengers faster’


NEW DELHI: Moving in and out of the international terminal of Indira Gandhi International Airport here has now become more convenient and less congested.

In a statement on Tuesday, Delhi International Airport Limited said several measures have been taken to develop facilities for travellers at the terminal, including management of traffic leading up to the building besides increase in the number of check-in, Emigration and Immigration counters.

The departure ramp on the city side has been widened to accommodate more vehicles. DIAL has deployed traffic marshals, free-luggage porters and customer care executives to guide passenger vehicles and help travellers with their luggage and guide them to their respective entry gates.

The numbers of entry gates at the terminal have been increased from four to eight.

“In the departure check-in area, additional space has been provided to increase the number of check-in counters. The terminal now features 100 check-in counters, up from the 78 earlier. These check-in counters will assist airlines in processing passengers faster. Also, airlines have shifted to the faster in-line baggage handling system,” said a DIAL official.

The number of Emigration counters in the departure area has also gone up from 28 to 52.

The security hold area has been expanded and additional seating provided. The number of security lanes has been increased to 22 to reduce queues for security clearance. Additional X-ray machines are also being provided for hand baggage inspection.

For arriving passengers, immigration clearance promises to be smooth with the addition of 10 new counters, taking the number up to 38. Ten more Immigration desks would be added in the coming weeks.

“The baggage reclaim belts have been modernised and their length has been increased to enable processing of more baggage per hour. Customs control is also being enhanced with the addition of more desks. Other facilities like rest rooms for passengers have been enhanced and modernised. Dedicated staff has been deployed for their maintenance and upkeep of washrooms,” the official added.

The interiors and exteriors of Terminal-2 have also undergone a major facelift presenting a new look and feel. New ergonomic seating systems have been installed.

Approach road

DIAL is also carrying out a facelift of the approach road to the international terminal which will involve improvement of roads, pathways, lighting, landscaping and signage works. A new parking lot with space for 800 vehicles has also been commissioned for the convenience of passengers

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