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Tamil Nadu
What they say
K.P. Subramanian
K.P.Subramanian, retired professor, Department of Urban Systems Engineering, Anna University:
In today’s scenario when most city dwellers are compelled to have their own vehicle, RTOs should gear up to offer people efficient and transparent services. Information regarding prescribed fee and procedures is often not available for the public.
This practice should change.
The Transport epartment should also make available the contact information of RTO officials so that they can lodge complaints.
Moreover, the RTO officials should be encouraged to wear badges, so that they can be distinguished from brokers lurking in these offices.
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