The Hindu : New Delhi News : Metro starts online customer care

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Wednesday, Dec 24, 2008
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New Delhi

Metro starts online customer care

Staff Reporter

NEW DELHI: The Delhi Metro Rail Corporation has started a 24-hour online customer care cell for its commuters to provide speedy solutions to public queries and complaints.

Commuters can now call on number 128128 to register their complaints and suggestions. The number has been provided with caller ID and recording facility.

The officials concerned are immediately informed about the complaint to ensure that a quick solution is provided to the same.

“The online customer care cell has been opened at Delhi Metro’s Shastri Park depot and can answer calls pertaining to train timings, feeder bus services, security and safety issues, Metro routes,” said chief public relations officer of the DMRC Anuj Dayal.

He said the service will benefit the physically-challenged commuters who can call on this number and seek assistance from the Metro staff by informing in advance which Metro station they would reach so that they can be helped.

The Delhi Metro provides wheelchair facility for the old and physically-challenged commuters at all Metro stations.

“Mobile users and callers even residing outside Delhi can avail the service by calling on the number 011-128128. However, the calls made on this service are not toll free,” said Mr. Dayal.

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