Tamil Nadu - Chennai   

Online grievance redress system launched

— Photo: V.Ganesan

A Click away: Chennai Corporation Commissioner Rajesh Lakhoni briefs Mayor M.Subramanian about the new facility.

CHENNAI: Chennai Corporation on Saturday launched the unified online Public Grievance Redressal (PGR) System as part of its initiate to improve delivery of services to the people.

With the help of the PGR, it will be able to register all complaints systematically and track their redressal. The system would structure the various types of complaints and enable better problem analysis and help in assigning them to the departments concerned.

Mayor M.Subramanian said, “This is one of the initiatives of the Corporation to solve the various types of problems which have accompanied the rapid growth of the city.”

The system also has a provision to display the number of complaints in each department and ward. A complaint ID number would be generated automatically as acknowledgement. The number would help the complainants track and monitor the official response. The new process of the civic body should aid the people post their grievances, comments and suggestions at their own convenience, Mr.Subramanian said. People can visit the corporation website www.chennaicorporation.gov.in to make use of this facility.

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