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Coimbatore Airport hopes to get ISO certification

V.S. Palaniappan

Coimbatore: Coimbatore Airport, which is witnessing growth of aircraft and passenger movements in leaps and bounds, is all set to get ISO 9001 quality re-certification in 20 days.

Coimbatore Airport had been on a growth trajectory for quite some time and during 2008-2009 it had handled 10 lakh passengers. Aircraft movement (landing and takeoff) was 14,271 in the same period. The airport that had only domestic operations all along recently began international services to Dubai, Singapore and Colombo. The airport had only flights to domestic destinations such as Chennai, Bangalore, Mumbai and Delhi has now launched flights to Ahmedabad, Pune, Goa and Kolkata and Hyderabad. The airport is now almost functional round-the-clock with international operations at late night and early morning.

Airport Director M.R. Vasudeva told The Hindu that on May 19 and 20 a two-member team from Chennai-based firm GCAS specialising in quality certification did the pre-certification procedures, inspections and documentations.

The team on June 4 again carried out the final procedures for recommending re-certification. Mr. Vasudeva said the team was satisfied with the systems in place and was recommending ISO 9001 quality re-certification for the airport. The certificate was expected after a fortnight, he said.

The GCAS members concentrated on services at the airport such as air traffic services, fire service station, cargo handling, communication and navigation, commercial operations, terminal management and passenger amenities.

Following the certification the airport staff would have to ensure that there was no deterioration of services or standards affecting passengers.

Ultimately it would help in maintaining standards and levels of service at the airport thus benefiting air travellers considerably, he said.

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