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“Implement booking of gas through SMS”

Special Correspondent

TIRUCHI: The Consumer Protection Council, Tamil Nadu, has appealed to the oil companies to implement the system of booking LPG cylinders through short message service (SMS) in Tiruchi and other parts of the State.

The facility available in Chennai and in a few other places, should be extended to entire Tamil Nadu, the council said in a resolution adopted at its executive committee meeting held here recently with R. Natarajan, president, in the chair. It also appealed to the oil companies to give adequate publicity for all services offered by them. Consumers should be informed that name transfers could be done without any fresh deposit. Similarly, availability of new connections across the counter and second cylinders should also be publicised in the interest of consumers.

S. Pushpavanam, secretary of the council, said that two complaints taken up by the council were successfully resolved following lobbying with the Reserve Bank of India. In one of the case, a customer of a nationalised bank had lost Rs.1,13,700 from her bank account after losing her debit card.

Though the withdrawal limit through the Automated Teller Machine was Rs.25,000 a day, over Rs.1 lakh had been withdrawn in a single transaction, it was pointed out. Following representations to the RBI, the money had been credited back to her account by the bank. The council was proceeding further to claim damages and interest in the case.

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