Karnataka - Bangalore   

Technology to the rescue

Bangalore: Technological intervention appears to have brought down level of corruption in agencies that have public interface. The Public Affairs Committee (PAC), which till a few years ago regularly brought out a citizens' report card on public services, reported a decline in corruption after several measures using technology were introduced in public utilities.

The new property tax filing system introduced by BBMP is one such good example, where public-official interaction is reduced, and online filing of tax returns made possible. Similarly, electronic generation of bills in Bescom and BWSSB, and their payment through machines has reduced public's interaction with officialdom.

“Studies have shown technology, which has reduced public interaction with officials, has helped in improvement of services along with reduction in discretionary powers of officials,” said PAC founder Samuel Paul.

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